Refund policy

homebird Return & Exchange Policy

Our Promise

At homebird, we want you to love every piece you bring into your home. If something isn't quite right, we're happy to help.

Returns

Timeframe: Items may be returned within 30 days of purchase for a full refund to the original form of payment.

Condition: Items must be:

  • Unused and in original, sellable condition

  • In original packaging, with all tags attached

  • Accompanied by a receipt or proof of purchase (gift receipt accepted for exchange/store credit)

Refund method:

  • Purchases made by credit/debit card will be refunded to the original card

  • Purchases without a receipt may be exchanged for store credit at the current selling price, at management's discretion

Exchanges

Exchanges follow the same 30-day window and condition requirements as returns. We're happy to swap for a different size, color, or item of equal value — or apply the difference if the new item costs more or less.

Final Sale / Non-Returnable Items

The following items cannot be returned or exchanged, for hygiene, safety, or made-to-order reasons:

  • Clearance, sale, or "Final Sale"-marked items

  • Candles, diffusers, or other items that have been lit/used

  • Bedding, pillows, and textiles that have been opened or used

  • Custom, personalized, or special-order items

  • Gift cards

Damaged or Defective Items

If an item arrives damaged or has a manufacturing defect, please bring it back (or contact us) within 7 days of purchase for a full refund, replacement, or repair — no questions asked. We may ask for a photo or the item itself to assess the issue.

How to Return In-Store

  1. Bring the item, original packaging, and receipt to the homebird shop

  2. A team member will inspect the item and process your refund or exchange

  3. Refunds are typically processed immediately; card refunds may take 3–5 business days to appear on your statement

Questions?

Our team is happy to help — stop by the store or contact us at hello@homebirdchicago.com